Wholesale Furniture Brokers Policies and Procedures

Delivery Options

All US, Canada, and International orders are accepted! Any item shown on our website can be delivered directly to your home anywhere within continental Canada. Delivery surcharges apply to all freight bound for Nunavut, Yukon, Northwest Territories, Maritimes, and remote locations. International customers will be responsible for arranging a freight forwarder, as well as all tariffs, duties, and customs fees. Wholesale Furniture Brokers Canada can provide a breakdown of your invoice which includes country of origin upon request. If you have a specific delivery time frame or restriction, please contact us as soon as possible. We will endeavour to meet your needs, but cannot guarantee a specific delivery date or time.

Shipping costs are determined by your order total.

Dollar Value of Order

Local Pickup

Basic Home Delivery

Inside Placement

White Glove

Northern and/or remote location surcharge

$0 - $299

N/A

$0

N/A

N/A

N/A

$300 - $999

N/A

$0

$100

$200

Minimum 20% of order

$1,000 - $2,999

Free

$0

$100

$250

Minimum 20% of order

$3,000+

Free

$0

$150

$350

Minimum 20% of order


A shipping surcharge may be added to all orders bound for Canadian Island and Maritime destinations (New Brunswick, Newfoundland, Nova Scotia, PEI, Queen Charlotte Islands, and Vancouver Island). For all northern and/or remote locations a minimum 20% surcharge of order total will be added. If air freight or barge services are required, then the costs will be higher. Our shipping department would be happy to provide you with a quote ahead of time, and can often work with you to find cost effective solutions for everyone.

Please Note: Only Basic Home Delivery is available for Prince Edward Island, Canada.

Note: Standard mattresses are available in selected regions only, with exception of memory foam mattresses. Due to size and hygienic reasons, we can not ship a standard mattress outside the local region where available.

Local pickup is available at no charge (please see shipping chart above). No additional shipping charges will apply if you prefer to pick up your furniture from one of our partnered outlets, a freight dock, or a commercial building of choice.  This option only applies to a commercial building that has a loading dock and full-time receiving department.

Basic Home Delivery, also known as curb-side delivery, includes delivery to the driveway of your home or office. The driver will help you offload the goods from the truck, and bring them into the first dry area of your building such as a carport or garage. Please keep in mind that you may need someone to help move your furniture. It is the customer's responsibility to bring the items inside their premise, assemble if necessary, and dispose of all packaging. If you need help moving your items into your home or should you not be able to accept ground level delivery (i.e. apartment building), please select the Inside Placement option. If you live in an apartment building, the furniture will be brought only to the lobby or freight dock.

Small items will ship via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of their truck and into the first dry area of your building. Please allow approximately 8 to 12 working business days for a FedEx or UPS delivery once your order is in transit.

Inside Placement includes two delivery persons who will place your furniture into the designated room of choice. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $35.00 per flight of stairs in excess of two (2) flights. You will be responsible for assembly if necessary, and disposal of all packaging. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. Please allow approximately 8 to 10 working business days for delivery once your order is in transit. Packages delivered via FedEx or UPS can not be upgraded to inside placement. Please Note: Inside Placement is not available for Prince Edward Island, Canada.

White Glove delivery and installation includes removal of packaging materials and assembly of product by two delivery persons. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $35.00 per flight of stairs in excess of two (2) flights.  The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date.  These delivery agents can not install mirrors or any such items onto walls nor hook-up any electrical components/wires.  You are required upon completion of delivery to sign the freight bill indicating that you received your order in full and that there were no damages or defects.  Any damage to the product that is not noted on the delivery slip will be the responsibility of the customer. Please allow approximately 10 to 20 working business days for delivery once your order is in transit. Please Note: RTA (Ready to Assemble) furniture does not qualify under the White Glove delivery option. Please Note: White Glove delivery is not available for Prince Edward Island, Canada.

View our Shipping Policy for delivery procedures.

Z Mod Bedroom Clearance Ends February 5!