Job Title:  Claims Adjuster   Job Location: Kamloops, B.C. Position Reports to: Shipping Manager Hours: Full-time 40 hrs / week, Days, Evenings and Weekends. Some flexibility after graduating from training. Wage: $9.00 / hour to start, raises and bonuses based on performance. Medical, dental, and disability insurance after 3 months. About Wholesale Furniture Brokers: Wholesale Furniture Brokers (WFB) is an online furniture store serving all of Canada and the United States. WFB started right here in Kamloops and has experienced healthy growth over the past eight years. We have an enthusiastic and dedicated team of over 20 employees who strive to provide the best service possible. The ideal candidate: If you have a strong desire and ability to learn new skills and work well with minimum supervision we want to hear from you. Characteristics we value in a Claims Adjuster are confidence, dependability, initiative, determination, and diplomacy. Our ideal candidate will possess strong communication, organizational and time management skills. Attention to detail and multitasking skills are also essential assets. Expect to work hard and smart to earn and keep a position on the WFB team. Job Purpose: The primary role of this position will be to adjudicate claims. Time will be split between receiving and answering calls and emails from customers to advise them on the claim filing process and filing the necessary documentation with suppliers and shipping companies. The goal is to reduce the percentage of orders that have a claim and to process the orders that do have claims as quickly as possible. Some Examples: 1. A customer receives their new sofa set, but for some reason, the factory forgot to include the feet, so we need to arrange to have the feet shipped out to the customer from the supplier. It’s usually pretty easy, but sometimes they require a few reminders and confirmation to send them directly to the customer and ensure WFB is not charged. 2. A customer calls quite upset as they are in the process of receiving delivery from one of our shipping companies and the driver is asking them to accept a damaged shipment. You have to discern what action needs to be taken to provide the best possible solution. It’s not common, but when it happens, we need to know what to do. If you do not have experience in this area, do not worry, WFB provides training. Key Responsibilities: Answering, handling, and forwarding calls and emails. Managing entire claims process including: initial calls & emails, filing documentation on WFB systems, filing necessary documentation with suppliers and / or shipping companies, following up on claims, deciding a resolution, communicating the resolution to the claimant, closing claims, and filing daily and weekly reports. Desired Skills & Knowledge: Customer service skills ie. Proper phone manners. Experience is considered an asset. Professional written and verbal skills. Typing 50+ words per minute. Microsoft Word Microsoft Excel Email Processor Internet Knowledge - Track orders, navigate websites, maintain security. Special Working Conditions: Sitting for long periods of time. Working in front of the computer for long periods of time. Compensation Note - The wage represents a starting point and successful candidates typically move up quickly based on regular performance reviews. Team based performance bonuses are also awarded. A demonstrated desire to learn and grow is valued more than skills alone. With the right attitude the possibilities at Wholesale Furniture Brokers are endless! Wage subsidy eligible applicants are encouraged to apply. WFB is an approved employer with Hire Power in Kamloops. To Apply Please email a detailed cover letter and resume to Jobs@GoWFB.ca before the application deadline of August 20th, 2010. Only applicants considered for the position will be contacted.