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Wholesale Furniture Brokers Policies and Procedures

Order Processing

Admin / Sales Departments are here to help you:
Monday to Friday from 7:00am - 5:00pm PST
Saturday, Sunday, and Statutory Holidays from 9:00am - 5:00pm PST

For many customers, purchasing furniture online is still a new experience. We have incorporated this section to help provide you with a general overview on what to anticipate. If you have a specific question or require further clarification, please do not hesitate to contact us.

What will happen once your order is placed?

Our admin team will start reviewing your order by confirming the stock availability and any applicable discounts to your order. Wholesale Furniture Brokers reserves the right to review and approve any discounts or coupons applied to your order. Invalid or misused coupons will be removed from your order and you will be contacted with a revised total. You will then receive a phone call from our team to review the order with you!

Will I be charged right away?

With the exception of PayPal or Interac Online, no. All orders are reviewed by our admin team before the payments are processed.

What payment options do you offer?

We can accept any major Credit Card, Interac Online, PayPal, Direct Deposit, or Email Money Transfer.

What happens once you take my payment?

Once we have received the full payment, the order is then sent to our shipping department. The shipping options are reviewed and arranged, and you will be updated via email with the tracking information.

What happens if my ordered item is on backorder?

When reviewing your order, we will confirm stock, and if the item is out of stock, we will give you a call to advise. If you choose to proceed with your order, we will require a 20% fully refundable deposit to reserve the incoming stock for you. Once the item is back in stock, we will process the remaining balance and arrange the shipping.

If we cannot reach you by phone, we will send you an email.

Can I ship to a different address?

Yes you can, however, for security reasons we may not be able to accept a credit card with a billing address that is different than the shipping address. For more information, please contact us.

Can I use my First Nations Tax Status Exemption?

Yes you can, however, we will need you to email us a copy of the front and back of the status card, and we can only deliver to a reservation.

For more information, please contact us.

Do I have to pay GST?

Yes, under Canadian law we have to charge GST on all items. If you are in BC, you will also have to pay the PST for a tax total of 12%. If you are in a province that has HST, you will be charged the HST amount (Ontario, Newfoundland and Labrador, New Brunswick: 13%, Prince Edward Island: 14%, and Nova Scotia: 15%).

I am moving, can I ship to my new address?

Yes you can, however, please make sure you update the billing address to the address the credit card company has on file during checkout. Any time the shipping and billing addresses are different, we do contact the credit card company to confirm the billing information. If we have the incorrect information, there will be delays in processing your order.

Can I use a coupon code for Wholesale Furniture Brokers I found on another website?

It is possible, since the system will allow coupon codes to go through as long as they meet the minimum value. The admin team will review the coupon code and make sure the code is valid for the order itself, and notify you of any changes to your order total before proceeding with payment processing.

Please review the rules that apply to the coupon codes listed below:

  • Must be in a qualified market.
  • All coupons are subject to validation by Wholesale Furniture Brokers.
  • Wholesale Furniture Brokers reserves the right to refuse a coupon code if it is invalid.