Wholesale Furniture Brokers Policies and Procedures
Once your order leaves the warehouse, where possible, we will e-mail you the tracking number so you can track your shipment online or via telephone. Transit times are estimated and cannot be guaranteed. Our company will endeavor to ensure a prompt and safe delivery. However, we cannot be held responsible in the event that your items arrive later than the estimated date due to geographic location, weather, seasonal demand, or supplier's delays. If you have tracked your package and found any discrepancies, please contact us immediately.
Deliveries are normally scheduled Monday through Friday during normal business hours. Special delivery arrangements may include evening, weekend, expedited or delayed delivery. Please contact our office prior to your order shipping to review any of the above requests. You can also note special delivery requirements in the comments sections during the checkout process and we will contact you to review your requests. Depending on the request, additional fees may apply and you will be contacted for approval.
If your order shipped with a freight carrier, you will be contacted for an appointment by the freight carrier or delivery agent ahead of time so that you can plan your schedule accordingly. Should you miss a pre-scheduled delivery, a re-delivery fee may apply. If your order shipped with a parcel carrier (Fedex, UPS, etc), please contact them ahead of time to make any special arrangements.
Upon delivery, be sure to inspect the packages for damage before the driver leaves and verify the number of boxes delivered with the delivery receipt. Once you sign for the boxes, you are indicating you accept the furniture, so be sure to note all damages on the receipt. If you do not note any damages on the delivery receipt, you are accepting the furniture 'as is' and will be fully responsible for any replacements (including freight) or repair costs if the damages are transit related. Keep in mind that the packaging is there for protection, and just because the boxes are damaged does not mean the furniture inside is damaged. As such, we ask that you accept ALL boxes and note the damages on the delivery receipt, being as detailed and descriptive as possible. You do not need to open the boxes at this time, as the driver may not have time to wait. Upon opening the boxes, if any damage is discovered please keep the shipping carton and inner packaging. For more details on filing a claim, please review our claims policy.
- Once you have been issued a tracking number, the order is shipped and can no longer be cancelled or modified. A processing fee may apply for any change of address requests after an order has shipped.
- It is the customers' responsibility to ensure the furniture will fit through hallways, doorways, or any such pretext. Wholesale Furniture Brokers will not be held liable should your order not fit into your home, or should damages occur due to improper measuring.
- For remote deliveries or unusual geographical locations, orders may need to be adjusted to include extra delivery fees. No additional fees will be charged without notifying the customer and obtaining prior approval.
- All freight deliveries require that an adult be present to inspect and sign for the shipment. Under no circumstances can the items be left outside of the house or apartment unattended unless your order ships with a small parcel carrier such as FedEx or UPS.
All prices on the website include Basic Home Delivery, also known as curb-side delivery, which entails delivery to the driveway of your home or office. View our Delivery Options policy for a detailed description and additional delivery options.