Real Testimonials from Actual Customers
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I ordered my chaise couch set late in the day on December 27th. With all the extra holidays and stuff I was totally surprized when I got a phone call on Jan 4th saying it was ready to be delivered. I arranged a delivery for Jan 5 and this set came in 2 boxes, one quite big but easily managed and neither one was damaged. How they packaged it was amazing, had my worried for a few minutes when I couldnt find the legs but they were neatly tucked away inside the arm cavity! Had this put together in under an hour and it was in perfect condition! It is beautiful, just as pictured, we love it. It is quite firm, not the sink in style, I had wondered about this so thought I would include this info. I was reluctant to order furniture online but now I will order my dining room suite from you guys as soon as I sell my current one, thank you so much!! Tracy C.- Quesnel, BC |
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Extremely pleased with the quality of the order, prices are awesome and we recieved the order 4 full days before the delivery date, bonus! Thank you Lisa W.- Goose Bay, NL |
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Thank you for all your help and the amazing follow up throughout the whole process. When in need for my next new piece I will be sure to check out your site first! Carla O.- Brampton, ON |
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I am Very impressed with the furniture for what we paid, it exceeded our expectations! I was very leery to order furniture over the internet. It was chatting with a live, very patient person that sold me that you were legitimate. Also, I was Very impressed with the almost daily updates that your company provided each step of the way. I have no idea how your Company managed to co-ordinate this part of our order so fast! We only ordered it 8 days ago! It wasn't even sitting in your warehouse yet... and now its set up in our Living Room! Esther G.- Victoria, BC |
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My item has arrived without incident and is fabulous! Thank you very much! I am delighted to have purchased this from your company! Barb P.- Wetaskiwin, AB |
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"I sincerely appreciate your prompt response. Thank you very kindly, we will enjoy the table for many years to come as well as the fact that our family will all be seated at this gorgeous table for Christmas Dinner!" Irene M.- Edmonton, AB |
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I shop online weekly and by far, your company has provided me with the best experience I have ever had. Kimberly S.- Calgary, AB |
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Yes, we have received delivery and all went well. The delivery people were accommodating to our schedule and were very professional. The sofa is great, I would not hesitate to purchase from Wholesale Furniture Brokers again. Alan L.- Georgetown, ON |
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My chair arrived yesterday and it exceeded my expectations. Thank you and your team for all for the customer service you provided. Brian R- London, ON |
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"I have been very impressed with the friendly level of personal service you all have provided me. Not only with providing me with answers to all my questions prior to my order but also in keeping me informed through the entire order process and during the waiting on delivery...I was also so impressed with how quickly you were able to resolve the issue when the item was being shipped all the way to BC instead of my home in Kanata, ON and yet you were still were able to send me a new one for delivery in time for my day off last Friday and followup. Not many companies provide such a quality level of service from start to finish. Once again. Thank you so much." Sheelagh G.- Kanata, ON |
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I just want to start by saying that we are very happy with our bedroom suite. We also wanted to thank you all so very much for all your hard work on this order, it has been in the works since Feb 2011. The bedroom suite is more beautiful in person than the picture. You all did a great job working with us to find what we where looking for and getting it here as quick as possible. We will for sure spread your name around to our friends. Annette H- Edmonton, AB |
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"Apologies for my late reply... I have been busy sleeping in my new bed. Hahaha. Thank you for all your assistance and fantastic customer service. We look forward to not only using your business again in the future, but are also happy to pass along the website to friends. This also helps us, as then all our friends will also have nice furniture for me to sit on or put my drink on when I visit them." Ally D.- Winnipeg, MB |
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"Thank you so much for everything! What a great price for such a beautiful set. I have attached a photo all set up! I have already recommended Wholesale Furniture Brokers to friends and family, and i'll definitely be ordering again in the future, despite the poor delivery service from Alero. Warmest regards." Laine L. - Toronto, CA |
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"Pleased with both the Westwood Sectional and the San Fran Sofa Set ... Have also recommended your website to family and friends ...." MJ P. - Sudbury, ON |
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"Loving the furniture... you all did a great job from the beginning to the end of the order... unbelievable, that in today's times, a company can actually give a care about their customers and ensure that they are happy with the end result. The shipping company was a bit of a task, but when we called WF Brokers, they got right on it and we had a call from the shippers immediately and they did their best to make sure we received our order ASAP. Well done to all of you!! Will for sure order more furniture in the future!" Lisa M.- Lindsay, ON |
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"We received our tv cabinet on Saturday - looks amazing!" Lori B.- Calgary, AB |
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"THANK YOU !!!!! Order received in excellent condition Dec 06 / 10 !!! We would CERTAINLY order our future furniture requirements from Wholesale Furniture Brokers Canada !!!" M. Tansley- Sicamous, BC |
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"Thank you so much for checking on my order Belinda. I received it this afternoon, you all have been amazingly helpful from start to finish, wonderful service. Thanks again." T. Shipman- Lethbridge, AB |
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"I'm very pleased with my new furniture. Thanks." K. St-Coeur - South Tetagouche, NB |
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"To the staff of Wholesale Furniture Brokers, hope you all had a great xmas, we did the coat rack arrived all pieces included and put together in a snap, our brother was impressed with the quality. Thank you! Your web site is now on my favorite list, and the rest of the family too." Lynda D. - Moose Jaw, SK |
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"Everything is great, I was a little intimidated when I saw all the boxes but they were very clearly marked which made setting up simple. The instructions were clear and easy to understand, I started off wrong by doing the five drawer chest first instead of the night table but still only took about forty minutes to put it together. The only mistake I made was not realizing there were two different sized locking rings and used three small where I needed large, once realized I just exchanged them and all was great. After that I just blew through the rest like a pro, everything looks great but it took more time to transfer belongings from my old stuff to the new, then clean up the crap that I had accumulated over the years. I will definitely recommend your company to anyone as the price was great and delivery extremely fast, Thanks for everything until I need more which I will." Richard A.- Troy Hill, ON |
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"I have just assembled my chair and am very pleased with the quality. I must also compliment your personnel for the exceptional service and pleasant attention I received, both on phone and by e mail." Harry- Ontario |
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"I sure thank you for all of your help in orchestrating this process & making it such an enjoyable experience! I must admit, this is a first for me (ordering something like this over the internet...) & I was more than a bit apprehensive, but wow! Everything has gone so smoothly & the communication process has been outstanding! Kudos to you & your team! I look forward to hearing from you again!" Shannon K. - Whitehorse, Yukon |
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"We must say we are delighted with the quality of everything and your customer service dept. is to be commended for their caring and professional follow up. We will definitely be purchasing more in the future from you. Thank you again!" Caroline B.- Qualicum Beach, BC |
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"We must say we are delighted with the quality of everything and your customer service dept. is to be commended for their caring and professional follow up. We will definitely be purchasing more in the future from you. Thank you again!" Caroline B.- Qualicum Beach, BC |
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"I would like to say how incredibly pleased and impressed I am with the entire purchasing and shipping experience with your company. The aspects that impressed me were: Valerie W.- Victoria, BC |
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"Yes, we have received our order and we are loving it. Thanks so much Wholesale Furniture Brokers!" Vincent G.- Toronto, ON |
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"I just received the 2 Side Chair Sets I bought from you and I'm extremely happy with my purchase. The product description was very accurate, the quality is great - it looks fantastic! I also wanted to thank you for the excellent customer service, email updates, and fast delivery. I have recommended Wholesale Furniture Brokers Canada to a few friends, and will place a new order soon." Erika G- Guelph, ON |
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"I purchased the bed step for my cat. He is getting older and rarely jumps onto my bed the way he used to. I tried a plastic step and he used it well. Unfortunately it did not suit my bedroom decor. I was
delighted to find Wholesale Furniture Brokers Canada and will keep you in mind for my next furniture purchase as well as offering my experience to my Friends. I have attached three photos of the Bed Step for you. - Winnipeg, MB |
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"Sorry it took so long to get back to you. our computer system went down and we are only now getting it back up and running(huge deal). I had my furniture ordered from wholesale furniture brokers and was leary about an internet company. My service and product was better then I expected. It was awesome. I love my sectional sofa. It was delivered in a timely fashion and was perfect. 2 Amigos went out of their way to be helpful delivering it to Brandon right to my home." Alison F.- Brandon, MB |
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"Hello, My dining table arrived at my house this past Monday. It is exactly as I hoped it would be. Thank you so much for making this transaction happen! I am thrilled. The whole experience was wonderful. I've already recommended your site to friends and family, and I will definitely be making more purchases from you in the future. Have a spectacular day!" Adrienne P.- Montreal, QC |
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"Hello, We received our platform bed on Wednesday. We are very happy with the product. Thank you again for excellent customer service. You can certainly use our experience as satisfied customers for your website." Amanda D.- Calgary, AB |
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"Thank you very much for your email, Molly-Beth. We have indeed received the chiffonier and we are extremely happy with it. Moreover, we are happy with your company's ability to rectify this situation for us, in particular making it as hassle free and friendly as possible! We definitely appreciate your company's hard work, and would definitely be open to shopping from your online store in the future. Justin C.- Ottawa, ON |
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"I have to say that this is one of the best online shopping experiences I've had so far. The service is excellent. There are actually professional customer service agents that you can talk to and not just auto emails. They really care and they even called me at home to discuss options and answer my inquiries. These lovely side chairs are a great addition to our music room, we play strings and the chairs are just perfect for it. They look beautiful and match the room, everything advertised about the chairs is true. Now I'm looking for a little table to match the set. Thank you and please keep us the good work." Dina S.- Winnipeg, MB |
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"Thank you. Of all the businesses we have dealt with over the years, I would be hard pressed to name another company that has better service than yours." Jean C- Paradise, NL |
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"Good Morning! I've enclosed a photo of the jelwery armoire that was delivered in good condition. My mom loves it. It was her Christmas present. Thanks and have a great day!" Johanne B.- Saint-Florence, QC |
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"Hi, just wanted to send across a pict of our sectional as we ordered within 3 weeks as stated! It looks great and is absolutely the MOST comfortable sectional sofa set we've ever owned! Great for the entire family, lots of room, and sooooo relaxing!! Customer service is second to none! Very knowledgeable and the most courteous people around! Thanks again!!" Vince M.- Mississauga, ON |
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"First and foremost I would like to take the time and thank you guys so much for the quality services and your professional staff. I received the sofa set yesterday as it was schedule right on time. Great service and I would definitely recommend you guys to everyone. Once again, great service!" Arezo N.- North Bay, ON |
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"Yes, my chairs came in last Thursday (the 10th) and they were in perfect condition. This side chair set is exactly what I was looking for, I love them. I will shop at your e-store again. Thank you!" Carole G.- Bourget, ON |
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"I contacted Western Logistics this morning and confirmed this bunkbed would be here tomorrow mid morning. We have been ABSOLUTELY amazed at the rapid responses to confirm shipping, how FAST our product was confirmed for delivery.... and again the amount of customer care your team has shown throughout the entire process again has left us wondering why our local furniture retailers can't provide this caliber of service. We have been looking for four months for the right bunk for my children in our new home, and to have it in 4 days from order to pickup again has us amazed. Again, you will DEFINITELY be adding repeat customers to your business!!!!" Chris & Joanna L.- Calgary, AB |
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"Excellent service! We are so pleased with our bedroom set. The bed is wonderful, every thing we hoped and more; just beautiful. There was only a minor tick in side rail of the bed but very very minor. All other pieces were fine. Thank you again for the excellent service. We have been looking for so long for the right bedroom suite and because of you found it and received it with great ease. We look forward to ordering from you again in the future, near future. Thanks again!" Robin & Darcy K.- Brandon, MB |
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"To all involved, I wanted to thank you for an excellent experience with Wholesale Furniture Brokers. I received my occasional table yesterday and I love it. I was leary at first about ordering online but how you kept in contact through emails about my order was excellent. I will tell all my friends and family about the superb service, products, and prices. Thank you again!" Kelly M.- Calgary, AB |
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"So, the glass arrived, intact! Whoever packed that at Fairmont Designs really knows how to pack for shipment. You could have driven a car over it and it wouldn't have broken. If you ever have a chance, let them know it was a fabulous job. So let's review quickly. February 18 I have a great phone conversation with one Belinda Hastings. February 19 we confirm the order. March 15 the shipment arrives in town. March 21 we arrange to take delivery. April 3 we have the replacement for the broken glass. I cannot imagine this going much better. There seems to have been a few issues getting the truck out of Tupelo. It took a number of days to get from Bowden (2 hours south of here), but overall the whole experience has been really good. My wife and I are delighted with the occasional table set. It was exactly as ordered, and your constant support, service, and communication have been much beyond expectation. I hope we have the opportunity to connect with you again. My thanks to everyone on your side who helped with this." Gerry K.- Edmonton, AB |
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"I saw a cocktail table set on the Internet that I liked. I was leery of buying through the Internet and not sure if Wholesale Furniture Brokers was a reputable company. I went on to their chat line and a gentleman by the name of Jose chatted with me about my concerns and as I filled out the order on line. I referred back to him off and on for questions that I had regarding filling out the form. He had great patience as I went on the chat line several times to make sure that I was filling everything out okay. The company's chat line was great as it gave me answers right then and there even when the office was closed. After my order was placed, Belinda Hastings of the shipping and receiving department kept me informed by email about my order. I didn't have to enquire about it because she would update me every so often. Even after my order was shipped and on its way to me she would still keep checking on it and kept me informed. I would highly recommend this company. The Wilmington cocktail table and four benches that I received are solid pieces and well constructed. They are made to last for years. I paid extra to have the two men delivery. They delivered it into the house and to the room that I wanted it placed in. Without this service they would just deliver it to the door. That is something to keep in mind when ordering. The guys that came to deliver the table were very careful of the furniture and also of our walls. My experience with Wholesale Furniture Brokers was excellent." Charlene W.- Saskatoon, SK |
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"I'd like to say thank you for such excellent service. I ordered an counter height dining table and four chairs from you. I spent a lot of time researching this item and not only did you offer the best price, with the best shipping costs, but you also provided the best service. You did everything you said you would do and well within the time frame you quoted. I especially appreciated your periodic e-mails letting me know the status and shipping of my order. The product arrived in perfect condition. I highly recommend your company. Thank you again." Ralph T.- Queen Charlotte City, BC |
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"I would just like to take this opportunity to thank all you involved in the processing and shipment of my order with Wholesale Furniture Brokers. The dining table set is fantastic. The whole process and service was exceptional. I can only rave about your customer service and I certainly plan on using you guys for all future furniture purchases even when I get out of this town. Thanks again!" Tracey R.- Inuvik, NT |
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"Thank you for your excellent service! I received the recliner and am very pleased. I won't hesitate to recommend Wholesale Furniture Brokers to all our new home owner friends. Thank you very much for your patience and assistance." Karla C.- Ottawa, ON |
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"It is a lovely leather recliner with a comfort level similar to a higher priced chair found in a retail outlet! I would definitely shop this way again! A good product was provided for a fraction of the cost and delivered in a timely manner. Thank you!" Cynde R.- Tappen, BC |
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"The delivery agent, Devines Storage, has already delivered the Westminster Leather Dining Room Furniture Set in good condition and with special requests made by me. The shipping company was absolutely incredible. The furniture was outstanding! It was way above my expectations, including the great assembly instructions. I am picky and would complain if I could. I told everyone I knew. I could always reach your company for information. Have a great new year!" Steve P.- Stittsville, ON |
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"Here is a photo of the Mario Buff Leather Recliners with my youngest child. She has already adopted the recliners! I keep your site in my favourites for future needs!" Martin B.- Sherbrooke, QC |
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"I just received my Mario R-028 leather recliner and I am very pleased. The recliner chair is exactly as shown on your web site and the quality and construction is outstanding. I like the way Wholesale Furniture Brokers handled the entire transaction - prompt, courteous, and with constant status updates. The fact that you use Fed Ex as your carrier with automatic parcel tracking shows that your operation is a class act all the way! Why would anyone still shop at a big box store, if the same is available through Wholesale Furniture Brokers with a greater selection but at a fraction of the cost" Al D.- Burlington, ON |
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"I just wanted to let you know that the Destin platform bedroom furniture set is really great. I have it all set up except for the mattress to go on the new bed. It is really nice quality stuff. I am very impressed. There are little touches that really make it just a cut above other stuff I have looked at. The velvet in the top drawer and cedar in the bottom add great touches. I love it. I have a new found respect for GoWFB.ca, great taste in furniture companies. There was no damage as it was packed really well too. I don't know how other people's stuff gets scratched or wrecked. I think it would take some pretty clumsy delivery guys to get through all the Styrofoam." Katrina H.- Kamloops, BC |
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